Frequently Asked Questions

Welcome to the Covetal FAQ page. Below are answers to common questions about shopping, payments, shipping, orders, and returns.

Ordering

How do I place an order?

Browse our website, select the products you want, choose the appropriate size or available options, and add them to your cart. Proceed to checkout, enter your shipping details, select an available payment method, and complete your purchase.

Will I receive an order confirmation?

Yes. Once your order has been successfully placed, an order confirmation should be sent to your email address. Please check your spam or promotions folder if you cannot find it.

Can I change or cancel my order?

Contact support@covetal.shop as soon as possible. We will try to accommodate your request if the order has not already been processed or dispatched. Changes and cancellations cannot be guaranteed.

Shipping and Delivery

How long does delivery take?

Estimated delivery times are approximately 7–12 business days for the United States and 7–12 business days for international destinations, after processing and dispatch. Actual delivery times may vary.

How can I track my order?

Use the tracking link in your shipping confirmation email when one becomes available. If you need assistance, email support@covetal.shop with your order number.

Why is my tracking information not updating?

Tracking systems may take 24–72 hours after dispatch to display updates. Carrier delays or customs processing can also affect tracking activity.

Do international orders have customs fees?

International shipments may be subject to duties, taxes, or import fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.

Returns and Refunds

What is your return period?

Our standard return window is 7 days from delivery, subject to the eligibility requirements in our Return and Refund Policy and any mandatory legal rights.

How do I request a return?

Email support@covetal.shop with your order number and reason for the return. Please wait for instructions before sending an item back.

How long do refunds take?

We aim to initiate approved refunds within 5–10 business days after the returned item has been received and reviewed. Your bank or payment provider may need additional time to display the funds.

What if I receive a damaged or incorrect product?

Contact us as soon as possible with your order number, a description of the problem, and photographs where applicable. We will review your request and help arrange an appropriate resolution.

Products and Sizing

How do I choose the right size?

Review the sizing information and product description on the relevant product page before ordering. If you need assistance, contact our support team with the product name and your sizing question.

Will the product look exactly like the pictures?

We aim to display products accurately. However, lighting, photography, and individual screen settings can result in minor differences in color or appearance.

Payments and Security

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary by location.

Is my payment information secure?

Payments are handled through the payment services available at checkout. Please review the applicable payment provider's terms for more information about its security practices.

Customer Support

How can I contact Covetal?

Email us at support@covetal.shop. Please include your order number for order-related inquiries.

How long does customer support take to respond?

We aim to respond within 1–2 business days, although response times may vary during busy periods and holidays.

If your question is not covered here, please contact us. We will do our best to help.

Covetal
Website: https://covetal.shop/
Email: support@covetal.shop