Privacy policy

Privacy Policy

Last updated: October 12, 2026

At Covetal, accessible at https://covetal.shop/, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, place an order, or contact our customer support team.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

  • Personal details, including your name, email address, telephone number, and billing and shipping addresses.

  • Order information, including products purchased, order history, payment status, and delivery details.

  • Payment information processed through our payment service providers.

  • Technical information, such as your IP address, browser type, device information, and website activity.

  • Communications and information you provide when contacting our customer support team.

2. How We Use Your Information

We use collected information to:

  • Process, confirm, and fulfill your orders.

  • Arrange shipping and provide order tracking updates.

  • Communicate with you regarding purchases, returns, refunds, and customer service inquiries.

  • Improve our website, products, and shopping experience.

  • Detect, investigate, and prevent fraudulent or unauthorized transactions.

  • Send promotional emails and special offers where permitted by law and, where required, with your consent.

  • Comply with applicable legal obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, maintain your shopping cart, understand website traffic, and improve functionality.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

4. Sharing Your Information

We may share necessary information with trusted service providers, including payment processors, shipping carriers, website hosting providers, customer service platforms, and analytics providers.

We may also disclose information when required by law, to protect our legal rights, or in connection with a business transfer.

We do not sell your personal information in exchange for payment. Information may be processed by service providers for purposes described in this policy, subject to applicable law.

5. Payment Security

Payments are processed through the payment methods available at checkout. Your payment provider may handle payment information under its own privacy and security policies.

We do not intentionally store complete payment card numbers or security codes on our own systems.

Although we take reasonable steps to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet applicable legal requirements.

When information is no longer needed, we take reasonable steps to delete or anonymize it, where appropriate and legally permitted.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to object to or restrict certain processing.

You can contact us to submit a privacy request. We may need to verify your identity before processing it.

8. Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message. You may still receive essential communications relating to your orders, account, or customer service requests.

9. Third-Party Websites

Our website may contain links to third-party websites or services. Covetal is not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before sharing personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are below the age permitted to provide consent under applicable law. If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the matter.

11. International Data Transfers

If you access our website from outside the country where our service providers operate, your information may be processed in another country. Where required, appropriate safeguards will be applied to such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal obligations. Any updates will be posted on this page with a revised date.

13. Contact Us

For questions about this Privacy Policy or your personal information, contact:

Store: Covetal
Website: https://covetal.shop/
Email: support@covetal.shop