Shipping Policy

Last updated: October 12, 2026

At Covetal, we aim to provide a smooth and reliable delivery experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

Please allow approximately 1–3 business days for order processing before dispatch. This is an estimate and is not a guaranteed timeframe.

Orders placed on weekends or public holidays may begin processing on the next business day.

2. Estimated Delivery Times

Our estimated delivery timeframes are:

• United States: Approximately 7–12 business days.

• International destinations: Approximately 7–12 business days.

Delivery estimates begin after an order has been processed and dispatched. Actual delivery times may vary depending on the destination, carrier operations, customs clearance, weather, and other factors outside our control.

These timeframes are estimates rather than guaranteed delivery dates.

3. Shipping Costs

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any shipping promotions or free-shipping offers will be subject to the terms stated in the relevant offer.

4. Order Confirmation and Tracking

Once your order has been placed, you should receive an order confirmation email containing the relevant purchase details.

When tracking information becomes available, we will provide it by email or through our order-tracking service.

Please allow 24–72 hours after dispatch for tracking information to become active, as carrier systems may require time to update.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details during checkout.

If you notice an error in your shipping address, contact us immediately at support@covetal.shop. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Additional charges or delays may occur if a shipment cannot be delivered because of incorrect or incomplete information.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the customer's responsibility. Customs procedures may also extend delivery times.

7. Delayed Shipments

Although we work to ensure timely delivery, delays can occur because of carrier disruptions, customs inspections, severe weather, public holidays, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery window, contact us with your order number so we can review the tracking information and assist you.

8. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please check your mailbox, delivery area, household members, building reception, or local carrier.

If the package remains missing, contact us at support@covetal.shop. We will review the available shipping information and advise you on the next steps.

Any replacement or refund will be handled in accordance with applicable law and our relevant policies.

9. Damaged or Incorrect Items

If your order arrives damaged or contains the wrong item, contact us as soon as possible. Include your order number, a description of the problem, and clear photographs of the product and packaging where applicable.

We will review the information and determine an appropriate resolution under our return and refund policy and applicable law.

10. Contact Us

For shipping questions or assistance with a delivery, contact:

Email: support@covetal.shop
Website: https://covetal.shop/