Refund policy

Return and Refund Policy

Last updated: October 12, 2026

At Covetal, customer satisfaction is important to us. If you are not satisfied with your purchase, this policy explains how to request a return, exchange, or refund.

1. Return Period

You may request a return within 7 days of delivery, subject to the eligibility conditions below and any mandatory rights provided by applicable law.

Please contact us before sending any item back. We will provide instructions for the return process.

2. Return Eligibility

To be eligible for a return, an item should generally:

  • Be unused, unworn, unwashed, and in its original condition.

  • Have its original tags, labels, and packaging where applicable.

  • Be accompanied by proof of purchase or a valid order number.

  • Be reported within the applicable return period.

Items that have been damaged through customer misuse, altered, or returned in an unacceptable condition may not qualify for a change-of-mind return, subject to applicable law.

Certain hygiene-sensitive products may be subject to additional restrictions where legally permitted.

3. Items Received Damaged, Defective, or Incorrect

If you receive an item that is damaged, defective, or different from what you ordered, please contact support@covetal.shop as soon as possible.

Please include:

  • Your order number.

  • The name of the affected product.

  • A description of the issue.

  • Clear photographs showing the problem, where applicable.

We will review your request and arrange an appropriate remedy, which may include a replacement, return, or refund, as applicable under our policy and the law.

4. How to Request a Return

To request a return:

  1. Email support@covetal.shop with your order number.

  2. Explain why you would like to return the item.

  3. Provide photographs or other supporting information if requested.

  4. Wait for our team to review your request and provide return instructions.

  5. Package and send the item according to the instructions provided.

Please do not send products to an address without receiving return instructions from our support team.

5. Return Shipping Costs

For eligible change-of-mind returns, the customer may be responsible for return shipping costs unless otherwise stated.

If an item is confirmed to be defective, damaged on arrival, or incorrectly supplied, we will work with you to resolve the issue in accordance with applicable law.

Original shipping charges, where applicable, will be handled according to the circumstances of the return and the requirements of applicable law.

6. Refund Process

Once an authorized return is received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. We aim to initiate approved refunds within 5–10 business days after the return has been reviewed.

The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

If a refund has not appeared after the expected processing period, please contact us.

7. Exchanges

If you would like a different size, color, or product, contact our support team to discuss the available options.

An exchange may depend on stock availability. If a direct exchange is unavailable, we may ask you to return the original item, where eligible, and place a new order.

8. Order Cancellations

If you wish to cancel an order, contact us as quickly as possible after placing it.

We will attempt to cancel the order if it has not yet been processed or dispatched. Once an order has shipped, cancellation may no longer be possible, and the applicable return procedure may need to be followed.

Nothing in this section limits any cancellation rights required by applicable law.

9. Refund Exceptions and Legal Rights

Any exclusions or restrictions on returns and refunds apply only to the extent permitted by applicable law. This policy does not remove any statutory rights you may have as a consumer.

Promotional products, clearance items, and other specially marked items may have additional conditions where these have been clearly communicated before purchase and are legally permitted.

10. Contact Us

For returns, refunds, or exchanges, contact:

Store: Covetal
Email: support@covetal.shop
Website: https://covetal.shop/